Scopelliti 1887 FAQs
Frequently Asked questions
Scopelliti 1887 is an online luxury shop offering a curated selection of high-end products, including fine porcelain, home décor, jewelry, and lifestyle accessories.
Our platform prides itself on providing customers with a unique and sophisticated shopping experience. Find the most useful answers here:
Orders
How can I place an order?
To place an order, select the desired items, add them to your cart, and proceed to checkout. Follow the steps to provide shipping information and payment details. Once your order is confirmed, you will receive an email with the order details.
Do I need an account to place an order?
You can shop on our website Scopelliti1887.com in two ways:
1. Creating an online account: to sign up for a Scopelliti online account, please visit our Register page. You can use this account to shop the site, collect loyalty points and follow the updates of your orders status.
2. Using a guest account: If you prefer to shop online without signing up for an account, you are welcome to shop as a guest. To get started, add items to your shopping basket as usual and complete your order. If you need further assistance, please contact our Customer Service team to place your order.
Of course, you can browse our website and make orders without creating an account, still we recommend creating one for a more streamlined shopping experience.
How will i know that I've successfully placed my order?
We will send you an email to acknowledge that we have received your order. The email will include your order number, your billing and shipping information and your order notes if there are any.
Can I change the contact details of my order?
You can change the name or other details of your order like shipping or billing address, email, contact number or other useful information for your order shipping by contacting our Customer Service on Whatsapp number +39 391 345 6441 or sending an email at shop@scopelliti1887.com
What does my order status mean?
When an online order is accepted, it goes through several status changes during the delivery journey. These are listed below:
- On hold Order: Awaiting for payment, for example if you choose to pay with the bank transfer. Once the payment is processed, the order status will be automatically updated to “processing”.
- Processing Order: Your order is being processed and payment is being confirmed. Awaiting for being prepared, packed and shipped.
- Completed Order: Your order has been dispatched and is on its way to you.
An online order may also have the following status:
- Pending payment: when you place an order, the status will automatically be set to “pending”. It means that the order has been placed, but it requires some minute for the payment to be processed.
- Failed Order: when the payment is failed or declined/unpaid or requires further authentication (SCA).
- Cancelled Order: the order was cancelled by the customer or by Scopelliti 1887.
- Refunded Order: The order was fully or partially refunded.
How will my order be packaged?
Once your order has been dispatched, we cannot apply any changes, though you have 14 days from receipt of your order to change your mind. Contact our Customer Service for more information.
Can I make changes to my order?
Once your order has been dispatched, we cannot apply any changes, though you have 14 days from receipt of your order to change your mind. Contact our Customer Service for more information.
Can I cancel my order?
If you wish to cancel your order, please send your request to our customer service and we will do our best to fulfil it.
Can I rate my shopping experience with Scopelliti 1887?
Yes, you can now share your thoughts about our website and your shopping experience. We use the Trust Pilot review platform that guarantees the verified reviews of our customers and the overall score. If you want to live a review, please click here: Scopelliti 1887 Trust Pilot
Payments
Which payment methods do you accept?
Scopelliti 1887 accepts various payment methods, including major credit cards like Maestro, Mastercard, Visa etc., PayPal system, Apple pay or Google pay secure payment gateways. All transactions are encrypted to ensure the security of your financial information.
If you don’t have any credit card, you may use a bank transfer method of payment. Pay by bank transfer by entering the following details:
Account owner:
Scopelliti 1887 S.r.l.
Via Fata Morgana 52,
Reggio Calabria
BNL – Headquarters Reggio Calabria
IBAN: IT27S0100516300000000005139
Swift: BNLIITRR
Your order will not be sent until the money transfer has been received. Please indicate in the reason for payment the number of your order.
Is it safe to use my credit card on Scopelliti 1887's website?
Yes, it is absolutely safe to use your credit card on our website. We prioritize the security of your personal and financial information. Our website employs secure SSL (Secure Socket Layer) encryption to protect your data during the checkout process.
Are my payment details stored on Scopelliti 1887's servers?
No, we do not store your payment details on our servers. All transactions are processed through secure payment gateways, and we do not have access to or store your credit card information.
When will I be charged?
We will take payment as soon as your order is placed on our website. Should your order be cancelled, we will immediately issue a refund using the original payment method. Please note: refunds from cancelled orders can take 3-5 working days.
Can I use multiple payment methods for a single order?
Currently, our system supports only one payment method per order. You can choose your preferred payment method during the checkout process.
What should I do if my payment is declined?
Payments may be declined at the point of purchase or after placing an order. If your order has been declined at Checkout when placing an order, it may be due to insufficient funds or a block placed by your bank.
If your payment is declined, double-check that the entered information is accurate. If the issue persists, contact your bank or financial institution for assistance. Alternatively, you can choose a different payment method during checkout.
For further assistance with declined payments, please contact our Customer Service team.
I have a business and would like to request a Business VAT Invoice. How do I do this?
You may ask the Bussiness VAT invoice by submitting your request to our Customer Service on Whatsapp number +39 391 345 6441 or sending an email at shop@scopelliti1887.com . You must provide the following information:
- Company name
- Company address
- Valid VAT number.
Please note that if your want a Bussiness VAT invoice you need to ask it before or immediately after completing the order.
Gift Service
What is the Scopelliti 1887 Gift Service?
To place an order, select the desired items, add them to your cart, and proceed to checkout. Follow the steps to provide shipping information and payment details. Once your order is confirmed, you will receive an email with the order details.
How does the Gift Service work?
Select the desired product and during the checkout process, you’ll have the option to specify the recipient’s details. We’ll take care of the rest, ensuring your gift is elegantly packaged and delivered to your chosen address.
Can I add a personalized message with my gift?
Absolutely! We encourage you to add a thoughtful personalised gift message to your purchase. Just fill in the NOTE section during the Checkout and it will be automatically transmitted to our system.
Our team will include a beautifully designed card with your personalized message, adding a special touch to your gift.
Is gift wrapping included?
Yes, every gift purchased comes with complimentary premium gift wrapping and a shopping bag without any additional costs!
We believe in making your gift-giving experience as delightful as possible.
What if the recipient is not satisfied with the gift?
We strive to provide high-quality products, but if the recipient is not satisfied, please contact our Customer service team. We will work to address any concerns and find a suitable solution.
Do you offer gift cards?
Yes, we offer gift cards of varying denominations. Gift card can be purchased on our website here. If you’re not sure what to give, this option will be just perfect for absolutely anyone.
Product Info
How can I browse and shop on Scopelliti 1887?
What types of products does Scopelliti 1887 offer?
Our website features only renowned luxury brands and exclusive collections, ensuring a diverse and exquisite selection for our customers. We offer a wide selection of items for home, flatware, tableware and various decorative elements.
Are the products on Scopelliti 1887 authentic and of high quality?
Yes, our company is an official distributor of all the luxury brands presented on our website. We commit to offering only original and authentic high-quality luxury items. Since 1887 we collaborate with renowned brands known for their craftsmanship and excellence, ensuring customers receive genuine products.
How can I stay updated on new product releases and current promotions?
To stay informed about new product releases, promotions, and updates, visit the dedicated pages on our website New Arrivals and Promotions. You can also follow us on social media for the latest announcements and exclusive content: Facebook, Instagram, Youtube, Pinterest.
How can I check the availability of a specific product?
To check product availability, visit the product page on our website. If a product is out of stock or unavailable, it will be indicated on the product page. Alternatively, you can contact our customer support for real-time assistance.
For same day shipping products, visit the dedicated Section.
What is the difference between 1 in stock and in stock flag without number?
The “1 in stock” flag indicates the exact quantity of the product we have in our storehouse and which can be shipped immediately.
For same day shipping products, visit the dedicated Section.
The “in stock” flag without a number indicates that these products are available to be shipped from the production warehouse. Delivery time is up to 20 days from the date of purchase.
What care instructions should I follow for items purchased on Scopelliti 1887 website?
If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see during checkout how many items are available for immediate shipping and how many are on back-order.
Mind that some products due to their craftsmanship take a very long time to be delivered. The delivery time is clearly indicated on each product page. For more information, please visit the Delivery & Shipping section here.
Where can I find product dimensions and specifications?
Product dimensions and specifications are available on each product’s page. Detailed information, including size, weight, and other relevant specifications, can be found in the product description section.
Can I customize or personalize products on Scopelliti 1887?
Currently, customization options are limited to select products. Please check the product description or contact our customer support for information on personalization options.
What care instructions should I follow for items purchased on Scopelliti 1887 website?
Care instructions vary based on the type of product. Please refer to the specific product’s care guidelines provided on the product page or packaging. Generally, we recommend gentle cleaning with mild soap and water, avoiding harsh chemicals or abrasive materials.
Shipping
What shipping is available at Scopelliti 1887?
Scopelliti 1887 offers a shipping option with various international couriers (DHL, Fedex, TNT, DPD) to cater to your needs. The choice depends on the country of destination and on the size of the package.
The goods are adequately packed to avoid any risks for the purchaser from the moment the goods leave our shop to when the courier takes charge of the package.
How are shipping costs determined?
Shipping costs are calculated based on your location and the dimensions of the product (for bulky items). The shipping costs are automatically calculated during the checkout process before completing your purchase.
» Shipping to the EU (including UK, Iceland, Switzerland and Norway):
- FREE SHIPPING for every order valued over € 500,00.
- € 35,00 shipping charges for orders that amount to less than € 500,00.
- € 50,00 extra shipping charges only for bulky items.
» Shipping to the United States:
- FREE SHIPPING for every order valued over € 500,00.
- € 65,00 shipping charges for orders that amount to less than € 500,00.
- € 50,00 reduced shipping costs for small articles, for example jewels.
- € 100,00 extra shipping charges only for bulky items.
» Rest of the world:
- FREE SHIPPING for every order valued over € 500,00.
- € 100,00 shipping charges for orders that amount to less than € 500,00.
- € 80,00 reduced shipping costs for small articles, for example jewels.
- € 250,00 extra shipping charges only for bulky items.
The goods are adequately packed to avoid any risks for the purchaser from the moment the goods leave our shop to when the courier takes charge of the package.
Do you offer free shipping?
We gladly offer Free Shipping for every order valued over € 500,00.
How long does it take for my order to be shipped?
Order shipping times may vary depending on the specific product and its availability. The delivery time is clearly indicated on the product page.
- If you order the item available in our storehouse before 12 am, your order will be completed and shipped the same day (excluding weekends and national holidays when the couriers are out of service). Otherwise it will be shipped the next working day.
- For items with up to 20 days delivery, as soon as we receive the item from the production warehouse, it will be immediately shipped.
- For long-term back-ordered items, shipping depends on receipt of the product. When it reaches our warehouse, we proceed with the shipment immediately.
Can I change my shipping address after placing an order?
Once an order is placed, the shipping address cannot be changed. Please double-check your shipping information before completing the checkout process.
However, if you order a long-time delivery item, you may contact our Customer service to communicate the right address within the next day after the purchase.
Do you ship internationally?
Yes, we offer international shipping worldwide. During checkout, you can enter your address to see more details.
How can I track my order?
Once your order has been picked up, you will receive a shipping confirmation email by the courrier containing a tracking number. You can use this number to track the status and location of your package through the selected courrier’s website.
Are there any additional fees for international orders, such as customs duties or taxes?
International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the recipient, and Scopelliti 1887 is not able to predict or cover these additional charges.
When shipping to South Korea, does the invoice include an FTA agreement?
Yes, all shipments to South Korea include invoice with FTA agreement.
What should I do if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact our Customer support immediately. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.
Where can I find more information about shipping policies?
For additional details about our shipping policies, including any additional information, please refer to the Shipping Information page on our website or contact our Customer support.
Loyalty Points
What are Scopelliti 1887 Loyalty Points?
Scopelliti 1887 Loyalty Points are our way of expressing gratitude for your continued support. As you make purchases on our website, you earn points that can be redeemed for discounts on future orders.
How do I earn Loyalty Points?
You earn Loyalty Points with every purchase made on Scopelliti 1887. The number of points you earn is based on the total purchase amount. Points are automatically added to your account after the order is completed.
How can I view my Loyalty Points balance?
Log in to your Scopelliti 1887 account and navigate to the “My Account” section. Your Loyalty Points balance will be displayed, allowing you to track your points and plan your future redemptions.
What is the value of Loyalty Points?
1 euro spent equals 1 reward point, for every 100 points collected you will receive 7.50 euros for future purchases on our online store.*
*this offer is not cumulative with other discounts or promotions already running.
Do Loyalty Points expire?
Loyalty Points have an expiration date of 12 months. Please check your account dashboard for information on point expiration.
How do I redeem my Loyalty Points?
During the checkout process, you will have the option to apply your available Loyalty Points to receive a discount on your order. Simply select the number of points you wish to redeem, and the discount will be applied automatically.
Can I earn Loyalty Points on discounted or sale items?
Yes, you can earn Loyalty Points on the total purchase amount, including discounted or sale items. However, points are not awarded for shipping fees or purchases made with gift cards.
Can I transfer my Loyalty Points to another account?
Loyalty Points are non-transferable and can only be redeemed by the account holder who earned them.
What happens to my Loyalty Points if I return a purchase?
If you return a purchase, the corresponding Loyalty Points earned from that transaction may be deducted from your account. Please refer to our Returns policy for details.
How do I enroll in the Loyalty Program?
Customers are automatically enrolled in the Loyalty Program upon creating an account on Scopelliti 1887’s website. If you don’t have an account, you can sign up here to start earning points.
Where can I find more information about the Loyalty Program?
For additional details about the Loyalty Program, including terms and conditions, please visit the Loyalty Program page on our website or contact our Customer support.
Return Policy
What is the return policy at Scopelliti 1887?
Scopelliti 1887 is committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you may be eligible to return the item. Please read our Return policy for details.
How long do I have to initiate a return?
You have 14 days from the date of delivery to initiate a return. You can change your mind within two weeks from receiving your order and safely return the product back to SCOPELLITI 1887 for a full refund.
How can I initiate a return?
To initiate a return, please contact our customer support for assistance by email at shop@scopelliti1887.com.
SCOPELLITI 1887 provides you a Model Withdrawal Form, which you can use to inform us of your withdrawal.
How should I proceed after my request of return?
Very simple, just contact us and we will organize everything and send the courier to collect the package. Please, remember that you have to pay the costs of returning the goods to SCOPELLITI 1887.
You should apply our address on the package:
SCOPELLITI 1887
Via Fata Morgana n. 52
89125 Reggio Calabria, Italy.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
What items are eligible for return?
All products are eligible for return, excluding personalized or customized items. Please refer to the product description and our return policy for details.
What condition must the returned items be in?
Returned items must be in new, unused, and resalable condition, with all original packaging and tags intact. We reserve the right to reject returns that do not meet these criteria.
Is it possible to return jewels?
In the interests of hygiene and for your protection, earrings and all other piercing jewelery are excluded from our website exchange policy.
All other types of jewelry, such as bracelets or necklaces, must be returned in fully resalable condition, i.e. unused, in the original packaging and still inside tamper-proof sealed packaging.
We are unable to offer an exchange on a personalized jewelery order. This means that we cannot provide an exchange for any item that has been specially modified or personalized in any way.
How will I receive my refund?
Refunds are typically issued to the original payment method used for the purchase. Please allow 3-5 working days for the refund to be processed after we receive and inspect the returned item.
Can I exchange an item instead of returning it for a refund?
Yes, sure! You just need to contact our Customer service and we will help you with exchanging the item you are not satisfied with.
What if the item I received is damaged or defective?
If you receive a damaged or defective item, please contact our Customer support immediately. We will guide you through the return process and work to provide a replacement or refund.
Where can I find more details about the return policy?
For a comprehensive overview of our return policy, including any exceptions or additional details, please refer to the Returns Policy page on our website or contact our Customer support.
My Account
How do I create an account on Scopelliti 1887's website?
To create an account, click on the “Login” at the top of the webpage and select “Create an Account” and Register. Follow the prompts to enter your details, and your account will be set up.
What benefits come with having a Scopelliti 1887 account?
Having a Scopelliti 1887 account offers several benefits, including faster checkout, access to your order history, earning loyalty points and the ability to save different shipping addresses.
Can I change my account password?
Yes, you can change your account password at any time. Log in to your account, go to the “Account Settings” or “Account details” section, and follow the instructions to update your password.
How can I update my account information, such as my shipping address or email?
Log in to your account, navigate to the “Account Details” or “Addresses” section, and you’ll find options to update your information. Make the necessary changes and save your updates.
What should I do if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password. An email will be sent to your registered email address with further instructions.
How can I view my order history?
Log in to your account and go to the “Orders” section. Here, you can view details of all your orders, including order status and more.
Can I delete my account?
If you wish to delete your account, please contact our Customer support. Keep in mind that deleting your account will result in the loss of order history and saved information.
Is my personal information secure with Scopelliti 1887?
Yes, we take the security of your personal information seriously. Our website employs encryption technologies to safeguard your data. For more details, please review our Privacy Policy.
How can I contact customer support for account-related issues?
For any account-related issues or assistance, please contact our customer support on Whatsapp number +39 391 345 6441 or sending an email at shop@scopelliti1887.com or through our Contact Us page on our website.