14 Days Returns
You can change your mind within 14 days form receiving your order and safely return the product back to SCOPELLITI 1887 for a full refund. This applies to all products from all brands, excluding customized items.
We ship to over 60 countries, guaranteeing the product will arrive in perfect conditions. Should a product arrive damaged, you always have the option to receive a new item, ask for a full refund or receive a price adjustment.
Customer Service You Can Speak To
Whenever you feel talking to a person could help, our customer service will be happy to help you +39 391.345.6441
Return Policy – right to cancel
You have the right to withdraw from your online purchase within 14 days of the delivery date, for any reason within this timeframe.
Pay attention that the “cooling off” period expires 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier) acquires physical possession of the goods.
To exercise your right of withdrawal, you must unequivocally inform us of your decision to withdraw from the purchase with a statement, before the “cooling off” period has expired:
by post to SCOPELLITI 1887 having an address at Via Fata Morgana n. 52 – 89125 Reggio Calabria, Italy
by email at [email protected]
SCOPELLITI 1887 provides you a Model Withdrawal Form, which you can use to inform us of your withdrawal.
Products wich are purchased as an order (not held in stock products) cannot be returned.
How to return
Very simple, just contact us and we will organize everything and send the courier to collect the package.
You should only apply our address on the package:
Via Fata Morgana n. 52
89125 Reggio Calabria, Italy.
Please, remember that you have to pay the costs of returning the goods to SCOPELLITI 1887.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Unwanted items must be returned in a fully resalable condition.
If you withdraw from your online purchase, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from your online purchase.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
The reimbursement may be suspended until receipt of the goods or until the consumer proves he has sent back the goods, if preceding.
The 14-day “cooling off” period does not apply to goods which are clearly personalised or made to your specifications or goods which are liable to deteriorate rapidly.