Return Policy
We want you to shop with confidence. If your purchase is not quite right, our 14-day return policy allows you to return eligible items safely and easily.
14-Day Returns
If you change your mind about your purchase, you may return eligible items within 14 days of receiving your order for a full refund.
Items must be returned in their original condition and must not show signs of use, wear or damage. Certain products are excluded from the right of return, including customized items and products that may be compromised by wear or hygiene considerations.
Shopping with Confidence
SCOPELLITI 1887 delivers to more than 60 countries worldwide. We take great care in preparing and packaging every order before shipment.
If your order arrives damaged, please contact us as soon as possible. Depending on the circumstances, we can assist with a replacement, full refund or appropriate price adjustment.
Personal Assistance
Our customer service team is available to assist you throughout the return process and answer any questions regarding your order.
Right of Withdrawal
Under the applicable distance-selling rules, you may withdraw from your purchase within 14 days from the date you receive your order or otherwise obtain physical possession of the goods.
To exercise your right of withdrawal, please inform us clearly by email at [email protected] or by post at:
SCOPELLITI 1887
Via Fata Morgana n. 52
89125 Reggio Calabria
Italy
How to Exercise Your Right of Withdrawal
To begin a return, please contact us within the applicable 14-day period. Our customer service team will provide the necessary instructions for returning your order.
Once your return has been arranged, the item must be securely packaged and prepared for collection or shipment according to the instructions provided by our team.
How to Return Your Order
Please contact us before sending any item back. We will provide you with the appropriate return instructions and return address where necessary.
Unless otherwise required by applicable law, the cost of returning an unwanted item is the responsibility of the customer.
Please ensure that returned products are carefully packaged and protected during transportation. The customer may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds
Once your return has been received and checked, we will process the applicable refund without undue delay and in accordance with the applicable return conditions.
Where applicable, the refund includes the standard delivery cost paid when placing the original order. Any additional amount paid for a more expensive delivery option is not refundable.
Refunds are normally made using the same payment method used for the original purchase.
Where permitted by applicable law, the refund may be held until the returned goods have been received or the customer has provided evidence that the goods have been sent back.
Condition of Returned Items
Returned products should be in their original condition, complete with original packaging, accessories and any accompanying materials where applicable.
Items should be handled only to the extent necessary to establish their nature, characteristics and functioning. Products that are returned in a condition that prevents them from being fully resold may be subject to an appropriate reduction in value where permitted by applicable law.
Exclusions
The right of withdrawal does not apply to certain products, including customized or personalized items and products that, by their nature, may deteriorate rapidly or cannot be returned for hygiene or health-protection reasons once opened or used.
Examples may include certain personal-use items such as earrings, as well as products specifically customized for the customer.
Need Assistance?
If you have any questions about a return, refund or damaged delivery, our customer service team will be happy to assist you.
